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How a water utility connected meter-to-cash with 30+ interfaces

A public water agency on the US West Coast serving 1.4M+ residents engaged an SAP integration architect to connect SAP IS-U, its customer information system, AMI, and bill print platforms. The team delivered 30+ interfaces on SAP Process Orchestration in 9 months and reached 99% stable operations.

Organization
A regional public water agency (300+ employees, US West Coast) serving 1.4M+ residents
Industry
Water utility / Public sector
Size
300+ employees
Region
US West Coast
Project type
Integration Strategy and Architecture
SAP technology
SAP IS-U, SAP Process Orchestration
Other technology
Customer information system (CIS), Advanced metering infrastructure (AMI) platforms, Bill print and delivery systems

The challenge

IS-U, the customer information system, and metering platforms ran as disconnected systems, so meter, consumption, and billing data did not flow in real time across the meter-to-cash process. The agency needed AMI, billing, and bill print and delivery integrations that could support large-scale utility operations.

Results

30+
Interfaces across IS-U, CIS, and enterprise systems
99%
Stable operations across the integration landscape
1.4M+
Residents supported through end-to-end water lifecycle integration

Questions

What did the water agency integrate with SAP IS-U?

The agency connected SAP IS-U with its customer information system, AMI meter data and consumption processing, billing, enterprise systems, and bill print and delivery platforms. Together these interfaces support the full install-to-pay cycle.

Which SAP technology carried the integrations?

The interfaces were built on SAP Process Orchestration (SAP PI/PO). It gave the utility a scalable, centrally designed integration layer between SAP IS-U and the surrounding CIS, metering, and bill delivery systems.

What results did the integration deliver?

The project delivered 30+ interfaces, 99% stable operations across the integration landscape, better billing and customer data accuracy, and fewer delays in bill generation and delivery for a service area of 1.4M+ residents.

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