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Services overview
ServicesEnterprise integration projects and accelerators, delivered by senior SAP experts.Book a demo

Services

Integration strategy and architectureOne pattern and one owner for every interfaceS/4HANA integrationClean-core integration with governed APIsFull-stack developmentWeb and mobile apps, demo-ready in under a weekSME digital transformationCloud apps and automation for growing firms

Projects

PI/PO to Integration SuiteA governed migration with proven templatesAPI managementReusable APIs with lifecycle controlsEvent-driven integrationSystems that react to business eventsSuccessFactors and HRPayroll, benefits and HR systems connectedB2B and EDIStandard maps and visibility of every documentIntegration CoE and governanceStandards, roles, approvals and monitoringDevOps and CI/CDVersion control and safer releasesCustomer storiesResults from SAP integration programs

Accelerators

Migration BlueprintPlan the move from PI/PO to Integration SuiteIntegration CoE Starter KitOperating model, roles and intakeServiceNow and Jira packsTickets that follow integration eventsGovernance and naming rulesConsistent integration contentTesting acceleratorsRegression, interface and cutover testsAll acceleratorsBrowse by SAP product and process

S/4HANA Public Cloud

Salesforce order to cashSuccessFactors employee dataCoupa or Ariba procure to payBank payments and statementsConcur expensesE-invoicing networksSharePoint document archiveServiceNowAzure Data Lake or DatabricksEDI and B2B with trading partners

Connect SAP integration operations to ServiceNow and Jira

Complimentary ServiceNow and Jira Integrations by ABusiness are prebuilt integration packs that connect SAP integration operations with ServiceNow and Jira. Tickets and change records follow integration events and releases, so operations teams work in the tools they already use and auditors find the trail without a manual search.

SAP product
SAP BTP and Integration Suite
Systems
SAP integration operations ↔ ServiceNow, Jira
Process
IT service management
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What does the ServiceNow and Jira Integration Packs accelerator do?

  • Incidents raised and routed in the service tools your teams already use
  • Change records tied to integration releases
  • Less manual re-keying between operations and ticketing
  • A traceable record from request to release for audit

Which systems does it connect?

SAP integration operations ↔ ServiceNow, Jira

Which business process does it support?

IT service management

What is included?

  • ServiceNow ticket and change record connectivity
  • Jira issue connectivity for integration work
  • Status updates returned to the originating record
  • Setup guidance for your existing process

Related customer stories

Technology and Services

87M+

How a global tech company handles 87M+ daily API calls securely

A global technology company (6,500+ employees, US)

Read the story

Media and Entertainment

40+

How a media network delivered 40+ SAP SuccessFactors integrations

A global media and entertainment network (30,000+ employees, US Northeast)

Read the story

Media and Entertainment

63+

How a media company migrated 63+ interfaces to SAP Integration Suite

A publicly traded US media and entertainment company (5,000+ employees, US Northeast)

Read the story

How do we get started?

Book a demo. We confirm scope, systems and timing for your landscape in a short consultation before any work starts.

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Frequently asked questions

What does the ServiceNow and Jira Integration Packs accelerator do?

The ServiceNow and Jira Integration Packs accelerator is an integration package from ABusiness for it service management. Complimentary ServiceNow and Jira Integrations by ABusiness are prebuilt integration packs that connect SAP integration operations with ServiceNow and Jira.

Which systems does the ServiceNow and Jira Integration Packs accelerator connect?

It connects SAP integration operations and ServiceNow, Jira. The SAP product is SAP BTP and Integration Suite.

What is included in the ServiceNow and Jira Integration Packs accelerator?

It includes serviceNow ticket and change record connectivity, jira issue connectivity for integration work, status updates returned to the originating record, and setup guidance for your existing process.

Are the integration packs really complimentary?

Yes. They are offered by ABusiness as Complimentary ServiceNow and Jira Integrations. Your own licenses for ServiceNow, Jira and SAP remain separate, and any services to tailor the packs to your process are scoped separately and agreed with you in advance.

Which teams benefit most?

Integration operations, change management and audit teams benefit most. Operations see incidents in one queue, change managers see which releases touch which interfaces, and audit finds evidence attached to the record rather than in email.

Can we adapt the packs to our own ticket workflow?

Yes. Most organizations have their own categories, priorities and approval steps. The packs are a starting point that we align to your workflow, so that records look the way your service and change teams expect.

Talk to an SAP integration expert

Tell us about your landscape and the decision in front of you. An expert will reply with a clear next step for Projects, Accelerators or Software.

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