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How a power technology maker linked CRM and SAP with 15+ interfaces

A global power conversion and control manufacturer with 10,000+ employees connected its cloud CRM platform to its SAP backend. An SAP integration lead and a team of 4 built 15+ web service interfaces over 12 months, giving the business real-time data exchange and a reusable, standardized integration architecture that scales with growth.

Organization
A global precision power conversion and control manufacturer (10,000+ employees, US)
Industry
Industrial power technology
Size
10,000+ employees
Region
US West
Project type
Integration Strategy and Architecture
SAP technology
SAP Process Orchestration, SAP NetWeaver, ABAP, ABAP CDS Views
Other technology
Cloud CRM platform, SOAP web services

The challenge

The company's cloud CRM platform and SAP backend operated as separate systems, so customer and enterprise data could not be exchanged in real time. With web service adoption still at an early stage and no standard integration design, the business needed a scalable architecture to support growth.

Results

15+
Interfaces developed between SAP and the CRM platform
60+
Integrations with SAP and external systems
12 months
Delivery duration with a team of 4

Questions

How many interfaces were delivered between SAP and the CRM platform?

The team developed more than 15 interfaces between SAP and the CRM platform. Web service based APIs supported real-time exchange. The wider integration landscape covers more than 60 integrations with SAP and external systems.

Which SAP technologies were used for the integration?

Interfaces were built with SAP XI/PI on SAP NetWeaver, combined with ABAP development including CDS views. Communication between SAP and the CRM platform used SOAP web services, which formed the base for a standardized, reusable integration pattern.

What did the integration lead own on the project?

The SAP integration lead designed the technical architecture and interface specifications, took part in business blueprint discussions and proofs of concept, and covered end-to-end interface development, troubleshooting, and technical documentation for a team of 4 over 12 months.

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