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Services overview

How a global jewelry brand runs 1M+ daily events in real time

A global luxury jewelry brand replaced its legacy integration approach with an event-driven message processing engine built on SAP Advanced Event Mesh and SAP Integration Suite. The platform now handles 1M+ daily messages across orders, invoices, shipments, and deliveries, with 2x faster processing and 100% message reliability.

Organization
A global luxury jewelry brand (37,000+ employees) selling in 100+ countries through retail and digital channels
Industry
Retail / Luxury Goods
Size
37,000+ employees
Region
US Northeast
Project type
Event-Driven Integration, PI/PO to Integration Suite Migration, S/4HANA Integration
SAP technology
SAP Integration Suite, SAP Cloud Integration, SAP Process Orchestration, SAP S/4HANA, SAP Advanced Event Mesh
Other technology
REST APIs, IDoc, OData services, Point-of-sale systems, Distributed retail systems

The challenge

The company handles high volumes of global orders, invoices, shipments, and deliveries, and its existing integration layer could not process millions of daily transactions in real time. Integration across SAP S/4HANA, point-of-sale, and distributed retail systems added complexity and limited visibility across the global supply chain.

Results

1M+
Messages and events orchestrated daily
2x
Faster processing for orders, invoices, and shipments
100%
Message reliability across the event-driven architecture

Questions

Why did the company use SAP Advanced Event Mesh for global messaging?

The business needed real-time, high-volume messaging between SAP S/4HANA and downstream systems. SAP Advanced Event Mesh provides event-driven distribution that scales with transaction volume, so orders, invoices, shipments, and deliveries move without waiting on batch-style processing.

What results did the event-driven architecture deliver?

The platform orchestrates 1M+ messages and events daily, processes orders, invoices, and shipments twice as fast, and maintains 100% message reliability. Teams also gained real-time visibility across the global supply chain.

Which interface types were covered in the project?

The solution integrated orders, invoices, shipments, and delivery processes using REST APIs, IDoc, and OData services. SAP S/4HANA served as the core system, connected to point-of-sale and distributed retail systems through the event mesh.

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  • The full challenge and how our experts approached it
  • Deliverables and the technology landscape
  • Results, role, team size and duration
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