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PI/PO to Integration SuiteA governed migration with proven templatesAPI managementReusable APIs with lifecycle controlsEvent-driven integrationSystems that react to business eventsSuccessFactors and HRPayroll, benefits and HR systems connectedB2B and EDIStandard maps and visibility of every documentIntegration CoE and governanceStandards, roles, approvals and monitoringDevOps and CI/CDVersion control and safer releasesCustomer storiesResults from SAP integration programs

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How a global retailer unified SAP, POS and e-commerce integration

A global specialty retailer with 8,000+ employees unified SAP S/4HANA, SAP Customer Activity Repository, POS, e-commerce, warehouse and banking systems under one API-driven integration framework. Over 12 months, an eight-person team delivered 100+ interfaces, now processing 400,000+ transactions per day with real-time store-to-warehouse sync and 50% faster order fulfillment.

Organization
A global specialty retailer (8,000+ employees, US)
Industry
Specialty retail, electronics and gaming
Size
8,000+ employees
Region
US South
Project type
Integration Strategy and Architecture, S/4HANA Integration, API Management Strategy
SAP technology
SAP S/4HANA, SAP Customer Activity Repository, SAP Integration Suite, SAP Cloud Integration, SAP Extended Warehouse Management, SAP Event Mesh, SAP Ariba, SAP Concur
Other technology
Enterprise API integration platform, API management and gateway platform, Point-of-sale systems, E-commerce platform, Order management system, Warehouse management system, Banking systems

The challenge

The retailer's landscape was fragmented across SAP, e-commerce, point-of-sale and banking systems, with no unified integration strategy and no standardized API or integration patterns. Connecting SAP Customer Activity Repository, the warehouse management system and the online shop added further complexity.

Results

400,000+
Transactions per day processed across retail integrations
50%
Faster order fulfillment cycle
Real-time
Data sync between store and warehouse systems

Questions

What did the retailer need from its integration program?

The retailer needed one integration strategy to replace a fragmented landscape across SAP, e-commerce, point-of-sale, warehouse and banking systems. It also needed standardized API and integration patterns to support its move to SAP S/4HANA.

What was delivered?

The team delivered more than 100 interfaces across SAP, POS and external systems, using SAP Cloud Integration and API-based integrations. They also connected SAP Customer Activity Repository, warehouse management, e-commerce, SAP Ariba, SAP Concur and banking systems.

What results did the retailer see?

The platform now processes more than 400,000 transactions per day. Store and warehouse systems sync in real time, and the order fulfillment cycle is 50% faster. Consolidation also reduced overall integration complexity.

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