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How a beverage company gained 3x user productivity with SAP C4C

A US hydration beverage company with 300+ employees connected its SAP cloud customer platform to the email client and enterprise systems, set up an SAP S/4HANA Cloud Public Edition landscape, and configured SAP Cloud ALM. The work delivered 25+ integrations and 3x faster user productivity.

Organization
A science-backed hydration beverage company (300+ employees, US)
Industry
Consumer goods manufacturing (beverages)
Size
300+ employees
Region
US South
Project type
S/4HANA Integration, Integration Strategy and Architecture
SAP technology
SAP Cloud for Customer, SAP C4C Add-In for Microsoft Outlook, SAP S/4HANA Cloud Public Edition, SAP ECC, SAP BTP, SAP Cloud ALM
Other technology
Email and calendar client

The challenge

Customer systems were not connected to the company's email platform, so teams handled customer interactions manually and could not rely on centralized customer data. The business also needed to adopt a cloud-based ERP with minimal disruption, while lacking monitoring and lifecycle management for its cloud systems.

Results

25+
Integrations across the customer platform, email client, and enterprise systems
3x
Faster user productivity through the email add-in for the customer platform

Questions

What did the integration architect deliver for this beverage company?

The team implemented the SAP C4C add-in for the email client, built integrations between the customer platform and enterprise systems, set up an SAP S/4HANA Cloud Public Edition landscape, and configured SAP Cloud ALM for monitoring and lifecycle management.

What results did the company see?

Users became about 3x more productive in customer interactions through the email add-in. The project delivered 25+ integrations, gave staff real-time access to customer data inside daily workflows, and improved operational visibility across cloud systems.

How long did the project take and how large was the team?

The project ran for 6 months with a team of 3 members. It covered setup, integration, and support, so the company could adopt its SAP cloud ERP platform with minimal disruption.

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