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How a cybersecurity firm automated license provisioning 5x faster

A global cybersecurity software company with 3,000+ employees replaced manual license management with an automated process. An SAP integration architect and a team of five built more than 30 interfaces linking SAP ECC, the CRM platform, and security systems, delivering fully automated provisioning and 5x faster processing.

Organization
A global cybersecurity software company (3,000+ employees, US Northeast)
Industry
Cybersecurity software
Size
3,000+ employees
Region
US Northeast
Project type
Integration Strategy and Architecture, Integration CoE and Governance
SAP technology
SAP ECC, SAP BTP
Other technology
Cloud CRM platform, Company's own security and risk management platform, REST APIs

The challenge

License management for the company's security platforms was manual, and its CRM platform was disconnected from SAP ECC, leaving no real-time view of provisioning workflows. Integration requirements spanning enterprise and security systems were complex, and manual handling caused delays and errors.

Results

30+
Integrations across SAP, CRM, and security systems
100%
License provisioning automated
5x
Faster license provisioning and approvals

Questions

What did the company automate with this SAP integration project?

The company automated license provisioning and approvals for its own security platform. Real-time integration between SAP ECC and the CRM platform replaced manual handoffs, so license requests flow through to fulfillment without manual effort.

Which integration technologies were used?

The team built API-based and IDoc-based integration services on SAP ECC and SAP BTP, using REST APIs to connect the CRM platform and the security platform. Monitoring, logging, and a governance framework were added for reliability.

How long did the project take and what was the team size?

The project ran for 18 months with a team of five. It delivered more than 30 integration interfaces, a license automation solution, and standardized integration patterns that can scale to further security platform needs.

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